Gathered all data, and linked all phone numbers to be set up for E911, and directory
listing with company software.
Created tickets for all departments, investigated billing issues, and helped direct calls to
appropriate departments, when necessary.
Performed telecommunication and networking business evaluations.
Coordinated installation of all new users and relocations of existing users.
Managed the issue escalation process.

SEPTEMBER 2011-JULY 2013
Barista | Starbucks | Rocky river, Ohio

Maintained and operated espresso machines, blenders, commercial coffee brewers,
coffee pots and other equipment.
Complied with standards for merchandising, stocking and storing product.
Conducted successful cash audits at the end of each shift.
Trained new team members with positive reinforcement and respectful, encouraging
coaching.
Advised customers on whole bean and bulk tea purchases, detailing origin, flavor and
pairing recommendations.

NOVEMBER 2010-FEBRUARY 2011
Technical Support American Greetings Interactive/ Photoworks |

Managed call flow and responded to technical support needs of customers.
Provided base level IT support to non-technical personnel within the business.
Identified and solved technical issues with a variety of diagnostic tools.
Participated in various incentive programs and contests designed to support achievement
of production goals.

EDUCATION

2000
High School Diploma:
Cape Coral High School, Cape Coral, Florida

2000-2003

Edison Community College

English, Film Theory